The UpTime Guarantee provides numerous benefits for our customers including the following:
If you call with an issue, CSI help desk support will help you live, or return your call within an hour.
If your issue requires one of our factory-certified technicians to come onsite, they will be there within 4 hours.
If we cannot fix a copy/print/scan device in a timely manner or while onsite, we will offer a loaner replacement with the same capabilities until yours is fixed, at no charge.*
In the event of a machine being down and an impending deadline, CSI will complete the print projects that you need.**
If you have any dissatisfaction with a machine you leased or purchased through us, please feel free to call our owners, Troy and Michelle Paterson, at 515-262-2100. If the issue is not resolved within an agreed upon timeframe, we will replace it like for like.
*subject to availability of high volume consoles
**does not apply to mail or shipping projects